Using 8x8 for VoIP
We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work …
Overview
What is 8x8 Express (discontinued)?
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.
Recent Reviews
Popular Features
- User authentication (5)9.090%
- Answering rules (6)9.090%
- Directory of employee names (6)8.686%
- High quality audio (6)8.080%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is 8x8 Express (discontinued)?
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://8x8.com/express
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is 8x8 Express (discontinued)?
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.
8x8 Express (discontinued) Features
Online Meetings / Events Features
- Supported: Calendar integration
Unified Communications Platform and Collaboration Features
- Supported: Team messaging
Additional Features
- Supported: Unlimited calling within the US and Canada
- Supported: HD video and audio conferencing
- Supported: Meetings up to 100 participants
- Supported: Business SMS
- Supported: Personalized virtual rooms
- Supported: G Suite integration
- Supported: Outlook integration
- Supported: Enterprise-grade security
- Supported: Mobile and desktop user apps
- Supported: Single-level auto attendant
- Supported: Call handling (caller ID, call forwarding, call queue, ring group)
- Supported: Voicemail
- Supported: File, image, audio and video content sharing
- Supported: Presence detection
8x8 Express (discontinued) Screenshots
8x8 Express (discontinued) Video
Visit https://www.8x8.com/products/express?video=NtTd8iNas3gFoLzT4VG3NW to watch 8x8 Express (discontinued) video.
8x8 Express (discontinued) Integrations
8x8 Express (discontinued) Competitors
- Grasshopper
- Jive
- RingEX
- eReceptionist
8x8 Express (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.
Reviewers rate Mobile app for iOS highest, with a score of 9.7.
The most common users of 8x8 Express (discontinued) are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(26)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
December 21, 2022
8x8 helping to work from home or in the office...or anywhere else.
We started using 8x8 during a period of time when we started to work remotely. It was great that 8x8 was capable of forwarding calls to our mobile phones with a great app. The auto attendant has helped free up valuable time for our Office Coordinator to do other things besides direct calls. The Admin Console is easy to navigate and very user friendly. I found the webinars super helpful for training and the fact that they provide such webinars is great. Overall 8x8 provides a great service.
- Auto Attendant function
- Call forwarding to mobile device
- Allows use of your computer to take calls vs the hand set
- More frequent sales on equipment
- Auto attendant
- Mobility feature
- Ease of use
100%
10.0
87.5%
8.8
100%
10.0
100%
10.0
100%
10.0
N/A
N/A
100%
10.0
100%
10.0
50%
5.0
- Our Office Coordinator no longer has to "man " the phones, which has freed her up to be productive in other more meaningful tasks.
December 07, 2022
The easiest way to communicate!
We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills up quickly. We also can go back and listen to phone calls if needed. I use it to communicate with customers as well as co-workers. It is nice to be able to just call an extension and all my co-workers are already in my contacts.
- Texting
- Recording calls
- Using a different phone number
- Keeping track of messages
- Better voicemail
- Dropped calls
- Texting function could be easier to use
- recorded calls
- texting
- voicemail
53.33333333333333%
5.3
71.25%
7.1
50%
5.0
90%
9.0
N/A
N/A
N/A
N/A
N/A
N/A
90%
9.0
45%
4.5
- Being able to listen to phone calls when there is a discrepancy
- Keeping the honest honest by knowing we can listen to calls
- Easy to communicate internally, been very helpful and time saving
I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
December 07, 2022
Does the job pretty well, data analytics and APIs can be better
8x8 Express solves the core problem of not having to issue a sim card to our team for calling and then having a centralized database of calls, their recordings, routing rules, and other related analytics
- clean interface for calling
- data looks accurate
- extensive settings and rules available
- do not have self service analytics
- available reports seem to be too technical - not able to find simpler answers
- too many products under 8x8 Express. difficult to choose what should be bought.
- simple interface
- low call drops
- rule based routing
70%
7.0
42.5%
4.3
N/A
N/A
40%
4.0
N/A
N/A
N/A
N/A
N/A
N/A
40%
4.0
40%
4.0
- positive impact - low call drops
- negative impact - still low visibility on KPIs
Our team told us that rules were not easy to set up as well as the number of call drops was very high. both are resolved with 8x8 Express.
December 06, 2022
Advanced Voip features for a low cost per head.
Cloud-hosted VoIP solution that offers advanced features for a low cost, with no need to maintain on-site hardware. Softphones allow flexibility for remote workers which was a major requirement during the pandemic that switched our company to home working. Ability to implement auto dialing and a full IVR system with voicemail. Flexibility to redirect calls.
- Well Priced.
- IVR
- Softphone / Hardphone support.
- Support is not the most reactive.
- GUI can be rather complicated.
- No SMS support.
- Softphone
- IVR
- Low Cost
73.33333333333333%
7.3
66.25%
6.6
100%
10.0
70%
7.0
83.33333333333334%
8.3
90%
9.0
80%
8.0
100%
10.0
75%
7.5
- Allowed quick switch to home working.
- Flexibility for users to redirect calls.
- Good reporting to see where extra capacity was needed.
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.